Stop Losing Customers to Bad Support Calls.
Every Call Scored. Every Rep Trained. Automatically.
Customer churn starts with bad support experiences. Perceive8 scores every call for quality, flags escalation risks, and coaches reps in real-time. CSAT improves 25-40%. Churn drops. Revenue grows.
You Review 2% of Calls. Problems Hide in the Other 98%.
Without Perceive8
QA teams manually review a tiny sample. Bad experiences go undetected. Top performers go unrecognized.
- ✗ Only 2-5% of calls are reviewed
- ✗ QA scoring is subjective and inconsistent
- ✗ Compliance violations slip through
- ✗ Customer churn signals missed
- ✗ Training materials are generic
With Perceive8
Every call scored automatically against your QA rubric. Compliance monitored. Training generated from real calls.
- ✓ 100% of calls scored automatically
- ✓ Consistent, objective QA scoring
- ✓ Real-time compliance monitoring
- ✓ Churn risk detection per call
- ✓ AI-generated training from best calls
Complete Contact Center Intelligence
Every metric your QA team needs — powered by AI, at 100% coverage.
Empathy Scoring
Measures agent empathy, active listening, and emotional intelligence on every call.
Resolution Quality
Scores whether the customer's issue was truly resolved. Tracks first-call resolution rate.
Compliance Monitoring
Auto-checks required disclosures, PCI-DSS compliance, and regulatory adherence.
CSAT Prediction
Predicts customer satisfaction score before the survey. 92% correlation with actual CSAT.
Escalation Detection
Identifies calls heading toward escalation so supervisors can intervene in real-time.
Agent Performance
Per-agent scorecards with trends, benchmarks, and personalized coaching recommendations.
Best Practice Library
AI curates your best calls as training examples. New hires learn from real excellence.
Churn Risk Signals
Detects language and sentiment patterns that predict customer churn. Alert account teams.
CRM & Helpdesk Sync
Push QA scores, call summaries, and insights to Zendesk, Salesforce, or Intercom.
Meet Aria — Your AI Quality Manager
Aria scores every call, surfaces coaching opportunities, monitors compliance, and generates the reports your QA team needs.
Overall: 9.2/10 ✅
Lisa handled a frustrated customer brilliantly. She acknowledged the issue immediately (0:08), validated emotions (1:35), and resolved in 8 minutes. Mr. Brown's tone shifted from frustrated to grateful — textbook de-escalation.
🏆 Top Performer: Lisa (9.1 avg)
📈 Most Improved: Jake (7.2 → 8.1)
⚠️ Needs Coaching: Marcus (6.8 avg — empathy scores low)
Overall Team Score: 8.2/10
Compliance Rate: 98.7%
First-Call Resolution: 81%
Avg Handle Time: 7.2 min
Predicted CSAT: 4.3/5.0
Total Calls: 2,847
✅ Compliant: 2,809 (98.7%)
⚠️ Flagged: 31 (1.1%)
❌ Violations: 7 (0.2%)
Issues Found:
• Missing hold check-in (>2 min) — 15 calls
• Missing disclosure statement — 9 calls
• PCI violation (card read aloud) — 4 calls
• Unauthorized commitment — 3 calls
Get Started in 4 Simple Steps
Connect Your Platform
Integrate with your phone system, Zendesk, or any contact center platform.
AI Scores Every Call
All calls scored against your QA rubric automatically. 100% coverage, zero manual effort.
Surface Insights
Top performers, coaching needs, compliance gaps, and churn risks — all surfaced automatically.
Improve Continuously
Agents get personalized coaching. Managers get actionable dashboards. CSAT improves.
Built for Teams Like Yours
Case studies from early-access customers will be published here as they go live.
VP Customer Success
A team in this role uses Perceive8 to save documentation time, surface insights, and keep every conversation searchable.
QA Manager
A team in this role uses Perceive8 to save documentation time, surface insights, and keep every conversation searchable.
Contact Center Director
A team in this role uses Perceive8 to save documentation time, surface insights, and keep every conversation searchable.
PCI-DSS-aligned & HIPAA-eligible
Enterprise security for your most sensitive customer conversations.
End-to-End Encryption
All audio is encrypted in transit and at rest with AES-256 keys managed in our KMS.
Data Retention Controls
You control how long data is kept. Auto-delete after analysis or retain for 7, 30, or 90 days.
Access Controls
Role-based access, SSO, and audit logs. Only authorized personnel can access recordings and results.
Designed for GDPR & CCPA
EU and US data-residency options, DPA on request, and data-subject request tooling built in.
Audit Trail
Complete audit log of every access, analysis, and export to support your own compliance program.
SOC 2 Type II (in progress)
Our audit is underway. HIPAA-eligible workloads available under a signed Business Associate Agreement.
Frequently Asked Questions
- Does it work with my phone system?
Yes — we integrate with Twilio, Genesys, Five9, NICE, Talkdesk, Aircall, and 30+ platforms. - Can I customize the QA rubric?
Fully customizable. Upload your existing QA scorecard or build one from our templates. - How accurate is the CSAT prediction?
92% correlation with actual post-call CSAT surveys. Based on tone, resolution quality, and language patterns. - Is credit card data protected?
PCI-DSS Level 1 compliant. Card numbers are auto-redacted from transcripts and audio. - Can agents dispute scores?
Yes — built-in calibration and dispute workflow for fairness.
QA That Pays for Itself
Reduce QA team hours by 60% while increasing coverage to 100%.
Professional
- Unlimited calls
- Custom QA rubrics
- CSAT prediction
- Coaching recommendations
- Team analytics
- CRM integration
- Compliance monitoring
Enterprise
- Volume discounts
- Custom integrations
- On-premise option
- Dedicated CSM
- SLA guarantee
- PCI-DSS Level 1
Every call is a chance to earn loyalty. Or lose it.
Score every call. Coach every agent. Delight every customer.