Human & AI Work Together
Never fully autonomous. Never fully manual.
AI moves fast across every call, ticket, and email — but a person is always in the loop exactly when it matters. Jump to a piece of it:
A second set of eyes on every live call.
AI handles more of the call than ever, but when something needs a person, nobody's watching until it's too late.
- Live transcription & sentiment tracking on every call
- Whisper coaching only the rep or agent sees
- Auto-escalation to a supervisor the moment it's warranted
Live Signals
Escalation Ready
If sentiment drops twice more, a supervisor is pulled onto the call automatically.
AI drafts it. A human signs off.
Automating replies, refunds, and next steps without a check just trades one risk for another.
- AI drafts every reply, refund, and next step
- Nothing customer-facing sends without a human yes
- Auto-approve rules clear the low-risk stuff instantly
Pending Approvals
Draft Preview
“Hi Jordan — I've processed a $120 refund for the delayed shipment.”
The moment it matters, a person is already looking.
Bad moments happen quietly — by the time a human notices, the customer's already gone.
- Real-time sentiment and risk tracking on every interaction
- Custom escalation rules by team or account
- Instant context handoff — transcript and history attached
Trigger Signals
Handoff Note
3-year account, $4.2K ARR. Recommend a save offer, not a policy explanation.
An assistant that already knows the account.
Reps and agents waste minutes digging through history before every call, chat, or reply.
- Full memory of every call, ticket, and email on the account
- Instant answers, no digging through systems yourself
- Drafts replies, briefs, and summaries in your voice
Assistant Signals
Assistant Reply
They pushed back on price twice — once in the demo, once by email. Want a total-cost-of-ownership follow-up?
Give every AI action a human in the loop.
Start free, no sales call needed.