Support
Save the customer
before they walk out the door.
Perceive8 catches every escalation, SLA risk, and compliance gap the moment it happens — on the phone, in chat, or over email — and routes the work before it becomes a churn call.
Live Signals
Escalation Risk
Third contact, unresolved. Suggest supervisor join.
Suggested Reply
"I completely understand the frustration — let me get this resolved for you right now."
The impact, updating as it happens
fewer escalations reach a supervisor
vs. the 90 days before rollout
faster first response
across phone, chat & email
of conversations QA'd — not sampled
every call, chat & email, scored live
One rep experience, every channel
Phone, live chat, or email — Perceive8 reads the same signals and fires the same playbook, wherever the customer showed up.
Every escalation becomes a tracked ticket, instantly
No more "I thought someone else had it." Every signal lands on one board, owned by an agent or a person, with the SLA clock attached.
Incoming
In Progress
Escalated
Resolved Today
Improve team performance
Every scored conversation becomes a coaching moment — so reps get better on the job, not in a quarterly review.
100% of conversations QA'd — not a 2% sample
Every call, chat, and email is scored against your support playbook the moment it ends. No more guessing which tickets needed a coach.
Support leaders are catching problems
before they become churn
"We used to find out about a bad escalation from the churn report. Now the supervisor gets pinged while the call is still happening."
"QA used to mean sampling 2% of calls once a month. Now every single ticket gets scored the moment it closes."
"Our reps stopped tab-switching between the helpdesk and the CRM. Everything updates itself now."
Support team FAQs
Does it work with the helpdesk we already have?
Yes. Perceive8 connects to Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, Help Scout, Front, or anything with an API — reading ticket context in and writing notes, tags, and status back out.
Can it cover phone, chat, and email at once?
Every channel runs through the same playbook and the same scoring, so a rep gets consistent coaching whether the ticket came in by call, chat widget, or email.
How is this different from sample-based QA?
Traditional QA reviews a small sample after the fact. Perceive8 scores every conversation as it happens, so escalation risk and compliance gaps get caught immediately — not next month.
Can outward replies go out without a person approving them?
No — anything customer-facing waits for a human yes by default. Low-risk internal steps like logging notes or updating ticket status can run automatically; you set the line.
From support leaders, for support leaders
Stop finding out about escalations from the churn report.
Score your first support conversation today. From $49/month, no sales call.